But Gemma’s bank would have to contact the lotto company in writing to trace the payment, which it said it wouldn’t do.
She said: “It’s been an absolute nightmare, we’ve been back and forth and I’m constantly calling them and they are palming me off.
“I must’ve called 100 times and I’m at the point now where it’s not even the money, it’s the principle.
“Imagine if it was £800, I do the hot picks so what if it was my three numbers? We’ve had no problems in the past but it’s doing my head in. I’ve had to give it my mum so now I’m out of pocket. My point I’m trying to make to them is surely they have a better way to deal with these issues.”
The National Lottery reportedly told Gemma she will be contacted by customer support, who will do what they can to help the situation.
