A Christmas market has been slammed for having a “poor show” after it cancelled its popular Santa Grotto event just days before it was to go on the floor.
Rawstenhall Christmas Market was supposed to organise a Santo Grotto event on Saturday between 10am and 4pm with families being offered the chance to meet Father Christmas.
However, in a statement on Facebook, organisers said the event has been cancelled due to “unforeseen circumstances entirely out of our control”.
Full refunds are being offered to everyone who purchased tickets for the Santa Grotto.
The statement read: “It is with a heavy heart that we must share some disappointing news. Due to unforeseen circumstances entirely out of our control, we are sorry to inform you that the Santa Grotto event this year has been cancelled.
“Unfortunately, Santa has found himself a little too busy this year, and despite our best efforts, we cannot proceed with the planned festivities. We sincerely apologise for any inconvenience this may cause, and we want to express our gratitude for your understanding.
“To make things right, we will refund everyone who purchased tickets for the Santa Grotto. If you have any questions or concerns regarding the refund process or any other matter, please don’t hesitate to contact us at hello@rawtenstallmarket.com.
“Our team is here to help you and answer any questions you may have. Once again, we apologise for the disappointment and inconvenience this may cause.
“We appreciate your ongoing support and look forward to creating more magical moments with you in the future. See you Friday for the Christmas Launch.”
“Wishing you a joyful holiday season, Rawtenstall Market.”
Commenting on the post, one person said: “Cant be helped sometimes. At least lots of notice.” while another wrote: “Aww! We’ll have to book somewhere else”.
Another replied: “That’s a poor show, surely something could’ve been arranged rather than let people down when it’s going to be hard to find somewhere else that isn’t booked up.”
A fourth person said: “Surely they could find another Santa” while one offered: “I’d be your Santa. It’s Christmas don’t let the kids down…. I work with children got my dbs… no excuses I’m here and willing.”
Rawtenstall is a town in the borough of Rossendale, Lancashire, England. The town lies 15 miles/24 km north of Manchester, 22 miles/35 km east of Preston and 45 miles/70 km south east of the county town of Lancaster. The town is at the centre of the Rossendale Valley.
