British Gas is to be subjected to a “comprehensive, independent and wide-ranging review” following revelations its subcontractors were breaking into homes to fit prepayment meters.
Ofgem chief executive Jonathan Brearley told BBC Radio 4’s Today programme: “Clearly something has gone wrong in British Gas and what we’re announcing today is a comprehensive, independent, wide-ranging review into what has happened.”
A separate investigation that was launched last month will determine whether or not the appropriate rules were followed, he added.
Mr Brearley continued: “To be clear, if we find those rules haven’t been followed those companies will be forced to make redress.
“That’s highly likely to mean they will have to put that meter right, they will have to pay compensation and, if it’s systematic, there will be fines for those companies.”
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