Lea Tyler, 38, visited Parkdean Naze Marine Resort, in Walton, Essex with her partner and children for seven days after spotting a good deal online.
Lea, who has been on caravan holidays for 22 years, said the family started noticing bites but assumed they were gnat bites
However, she claims on October 14 in the early hours of the morning she discovered what she believed to be bed bugs after struggling to sleep.
She said: “We have been bitten all week, we thought it was gnats as we’ve been outside.
“I couldn’t sleep on Saturday, I went into the bedroom, my baby was asleep and there were bed bugs.
“I screamed, it was 2.30am in the morning and I had to bring the children out of the rooms.”
After snapping some images and photos, in the morning, Lea went to speak with the park’s management.
The family were given the option to move to another caravan for their final night but decided not to as they claim they would have had to leave their belongings to be cleaned.
Parkdean says the family was offered other forms of compensation.
Lea added: “I’ve had to do a hot wash to clean all the kids clothing in case there are eggs.
“It was an upsetting and bad experience; it has triggered bad mental health for me.
“My partner has been bitten very badly across his body.”
A spokesman for Naze Marine Holiday Park said: “We’re sorry for Lea’s experience on this occasion.
“We have strict cleaning protocols in place and once notified, we immediately offered the customer new accommodation, support and arranged for our specialist contractors to treat the issue.”
