A couple who were seated next to a “snorting, farting” dog on a filght are demanding a full refund.
Gill and Warren Press were on the first leg of their journey from Europe to New Zealand.
They were flying 13 hours from Paris to Singapore with Singapore Airlines.
But the couple from Wellington, New Zealand, realised that their premium economy seats were next to a passenger with an emotional support dog.
Mrs Press told Stuff: “I heard this noise – a heavy snorting.”.
“I thought it was my husband’s phone, but we looked down and realised it was the dog breathing.
“I said, ‘I’m not having this sitting next to us the whole trip’.”
When Mrs Press asked for them to be moved they were informed that the only seats available were at the back of economy class, reports The Independent.
However halfway into the journey she claimed the smell became unbearable as the dog was “farting” and taking up Mr Press’s legroom.
She said: “My husband was in shorts, and was getting the dog’s saliva goo on his leg.”
Mrs Press once again spoke to a flight attendant who said the pair could now move to seats at the front of economy class that had been occupied by cabin crew but were now free.
Although she was told the airline would be in touch she still hadn’t been contacted a week later – and so emailed in a complaint.
She was offered a travel voucher of NZ$200 (£95) per passenger three weeks later.
Mrs Press is now demanding a full refund.
She said: “We didn’t receive the experience we paid for.”
A Singapore Airlines spokesperson said: “Singapore Airlines endeavours to notify customers who may be seated next to an assistance dog prior to boarding the flight.
“We sincerely apologise that this did not occur in this case, and will work with our airport teams to ensure that this lapse does not occur in future.
“In circumstances where customers seated next to an assistance dog request to be moved, Singapore Airlines will assist to re-seat customers within the same cabin where space permits.”
A French Bulldog pup was found in a stroller in a car park at Pittsburgh International Airport, America, after its owner abandoned it there.
The nurse who owned the pup tried to claim it was an emotional support dog but was refused permission to travel with it.
Express.co.uk has approached Singapore Airlines for further comment.
