In today’s economy, extra fees allow services to appear cheaper than they actually are. From airlines to online booking services, many industries are leaning into fees as a way to grapple with inflation and the economic shocks of the covid-19 pandemic. And while companies may see add-on fees as empowering customers to choose what services they want, critics say fee structures can confuse consumers and make it harder for them to make informed decisions about how to spend their money.
