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Santander issues warning as Britons attacked in text scam – ‘you have to be sharp!'


Santander is familiar on Britain’s high streets, with many people using services such as mobile and online banking for their convenience. But with the use of these forms of money management on the rise, scammers are looking to take advantage. Many people will be used to receiving alerts from their bank via text message, and now cybercriminals are coming up with their own versions of this correspondence to look genuine.

The bank also stated forwarding any scam text to [email protected] could help with a further review.

Santander has fortunately explained the process of scams, which have sadly become rife recently.

The provider said: “Criminals will sometimes use a tactic called ‘number spoofing’.

“This is where they make it look as if their text is from your bank – they can even make them appear in the same thread alongside genuine messages.

“This is used as another way to hook you in to a conversation and trick you to take action to reveal information or send money.”

To spot a scam, Britons can remain on their guard and utilise tips which have been shared by the bank.

Firstly, individuals should never feel under pressure to act straight away and can even check with family or friends to get a second opinion on the legitimacy of a message.

A genuine bank will never contact a person to ask for their full password, PIN number, or to transfer money into another account.

In addition, individuals should never give out personal or financial details unless it is to use a service they have already signed up to, the bank warned.

Those who do get a suspicious looking text message can also look out for key warning signs.

Links and attachments should always be treated with caution, and people should never enter banking details after clicking on a link.

If a text message asks a person to change payment details, this should not be done before checking the legitimacy of the text message and cross-referencing it first.

Finally, Santander has said if there is any doubt in a person’s mind, they should not reply.

Instead, Britons can act by independently telephoning the bank which has sent the text or email on their official phone number. 

Several individuals highlighted the scam using social media to warn others. 

One warned: “Scam received to my mobile saying a new device has been registered and payment requested. It then gives a site to click to verify. Fake, fake, fake!”

A second wrote: “I’m being inundated with scam text messages claiming to be from Santander – I’ve blocked four numbers so far, but keep getting messages.”

And a third individual penned: “Had a Santander scam today – initially convincing but you have to be sharp!”


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